ESL Jobs Teacher Resume
Robert Ellis
Age: 69
Citizenship: USA
Academic Degree: Bachelor's Degree
Certificates: other
Current Location: USA, Seatac
Description
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Other Qualifications:
- Master's Certificate in Project Management
- 100 hour TEFL Certificate
Work Experience:
- Professional Experience
- Self-employed, Consulting 2003-Present
- Work with over 30 different companies evaluating service and product quality for a variety of industries and service providers in the greater Seattle area. Submit objective and subjective analysis of service received and quality of products to head office of companies evaluated to verify employees meet minimum standards and enable companies to correct problems and ultimately improve customer satisfaction for their products and/or services.
- Project Manager
- Avaya, Inc. Professional Services Organization, Denver, CO 1998-2003
- Managed multiple customer-facing projects from conception to completion for the integration of telecommunications hardware and software which involved coordinating the work of local branch technical staff, on-site installation consultants, customer IT teams, third-party vendors and end-user trainers.
- * Defined deliverables and reviewed and modified processes for project management team.
- * Developed standards and procedures for project team resulting in a 50% increase in productivity and a 20% increase in customer satisfaction scores.
- * Created standardized Statements of Work that significantly reduced pre-sales setup time and reduced errors in selection of proper Statements of Work by non-technical staff.
- * Developed training manuals, ensuring consistency of training and a 27% improvement in customer satisfaction ratings.
- * Developed standardized project management templates for use by all company project managers.
- Proposal Response Project Coordinator
- AT&T/Lucent Technologies, National Proposal Center, Denver, CO 1995-1998
- Coordinated the compilation of RFP responses from multiple internal technical resources and created proposals to be submitted to customers under tight deadlines.
- * Recognized for outstanding customer service through various awards.
- * Created over 30 different and interactive PowerPoint and Visio financial presentations for Senior Management.
- * Recognized by management and peers as the resident guru on Microsoft Word, Excel, PowerPoint, Visio, Outlook and FrontPage.
- * Designed and created web sites for National Proposal Center that received accolades from users and met all customer requirements.
- * Created Monthly Newsletter for departmental employees.
- Director of Marketing and Sales
- DesertOx, Inc., Denver, CO 1993-1995
- Developed and implemented the North and South American Marketing Program for this international automobile accessories manufacturer.
- * Conducted market analysis and sales campaign design.
- * Wrote copy for advertisements, sales brochures and catalogs.
- * Developed pricing structure for domestic and international markets.
- * Designed, setup and manned trade show booths at international conferences.
- * Created telemarketing scripts for direct marketing sales team.
- Additional Relevant Experience Prior to 1993
- 10 years of Sunday School teaching ages 6 to young adults.
- Magazine Circulation and Direct Mail Manager, Houston, TX
- Sr. Systems Analyst, London, England
- Marketing Manager, Lytchett Minster, England and Woodland Park, CO
- Computer Sales Manager, Houston, TX
- Sr. Systems Analyst, Houston, TX